PublicVPN.com

PublicVPN.com support

PublicVPN.com's online support will try to answer all your questions and solve whatever issues you might have.

Note that only Android 2.3+, Mac OS X 10.2-10.9, iOS, Windows 7,Windows 8,and Windows Vista are officially supported. While PublicVPN.com will try and help with other operating systems, our main area of expertise is with the previously mentioned OSs. We will, however, try our best to get your system working.

For help, email support@publicvpn.com.

Server Issues, 13-Sep-15.

Things are back to normal. Thanks for your patience..

Server Issues, 11-Sep-15.

We're having server issues again. We're working through the problems.

Server Issues, 7-Aug-14.

The server issues should be resolved. Thanks for your patience..

Server Issues, 6-Aug-14.

We're currently having server issues that we're working through..

Heartbleed update, 14-Apr-14.

Just a note: no PublicVPN systems were, are, or have been vulnerable to the heartbleed issue.

Updated Windows 8 documentation

An updated version of our Windows 8 documentation is online. Click on "Setting up Windows 8" to see it!

Server issues update, 17-Feb-14

It seems that our authentication database somehow got corrupted, possibly due to a bad disk. The systems are up and running now, and we'll be validating accounts to make sure everyone's accounts are still good.

Server issues, 17-Feb-14

We've been having authorization and accessibility issues on and off today. Please be patient as we work through the issues.

Odd Account Info problem 04-Jan-14

The date shown in the account time seems to be wrong. We're investigating.

Update: fixed.

Ice Cream Sandwich VPN problem, 10-Dec-12

Apparently there is a bug in some versions of Android ICS that will cause VPN connection problems. There is a patch available here, attached to post 203 http://code.google.com/p/android/issues/detail?id=23124#c203

New Profile-based iOS configuration, 15-Aug-12

If you're using iOS, check out our new simpler configuration instructions here! It uses iOS configuration profile - download the profile, enter your username and password, and you're done!. The old instructions are still available if you want to configure manually.

Non-Paypal payments now accepted, 15-Aug-12

If you don't want to use Paypal, you can now enter your credit card directly. The email address you enter is where the receipt will be sent.

Android Note, 07-Aug-12

Ice Cream Sandwich L2TP/IPsec setup instructions are available here. Note that PPTP isn't supported due to bugs in Android.

Payment note

We finally are implementing a non-Paypal payment method. Look for it soon! You'll be able to pay directly, no Paypal account required. As usual, minimal information will be required.

Android Note, 16-Mar-12

Gingerbread L2TP/IPsec setup instructions are available here. Note that PPTP isn't supported due to bugs in Android.

Android Note, 05-Mar-12

Gingerbread devices or later should work fine with an L2TP/IPsec VPN connection. PPTP doesn't work, due to bugs in the Android PPTP code (it only works with unencrypted PPTP connections, which is pointless).

To set up an L2TP/IPsec VPN with Gingerbread+, do the following:

  • Go to Settings -> Wireless & Networks -> VPN Settings
  • Click "Add VPN"
  • Click "Add L2TP/IPsec PSK VPN"
  • As the VPN name, use 'PublicVPN'
  • As the VPN server, use 'gateway.publicvpn.net'
  • As the IPsec pre-shared key, use 'publicvpn.net'
  • Then click the menu button and choose "Save"

    Click on the PublicVPN name to connect. In the dialog box that pops up, your username should be your publicvpn username and your password should be the VPN password.

    SMTP notice 05-Jan-11

    SMTP access has been disabled due to excessive spam. If you need to send mail, the easiest way is to get a gmail account and use their SMTP server as a relay. Apologies, but there's no good way for us to filter spam out.

    Usage note: concurrent logins.

    The Terms of Service state that concurrent logins are prohibited. That means that you can't use your account on more than one device at one time. If you have two laptops, you can either (1) have one login that they share, making sure that only one laptop uses the account at a time, or (2) buy two logins.

    This policy hasn't been enforced until today (28–Mar–07). Now, when you log in the other logins using your username will be logged out.

    Old news archive

    Old news items can be found here.

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